Rush Fitness Tools
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Rush Fitness Tools Return Policy

At Rush Fitness Tools, your satisfaction is our top priority. We’re dedicated to providing quality products and exceptional service — and we want you to feel confident with every purchase.

To ensure peace of mind, we offer a 7-day return policy on eligible items.


Return Timeline & Process

You may return any item within 7 days of your purchase date for a full refund or exchange.

To begin the return process, please contact our customer service team to request a Return Authorization Number (RAN) before sending your item back:

 


Return Requirements

For your return to be accepted, all items must be:

  • In brand-new, unused condition

  • In their original packaging and cartons

  • Accompanied by a valid Return Authorization Number (RAN)

Items that do not meet these requirements may be refused or may incur a restocking fee.

 


Shipping Policy

Please note that original shipping charges (both to and from your location) are non-refundable, even for items marked as “Free Shipping.”

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

 

 

Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please do not accept the package.
Before signing for delivery, note any visible damage on the delivery slip and ask the driver to sign acknowledging it.

You may refuse the delivery and contact us immediately. Once we confirm the issue, we will either:

  • Ship a replacement item, or

  • Issue a full refund once we verify the returned or refused order.

 

 

Need Assistance?

We’re here to help.
If you have questions about our return policy or need assistance with a return, please reach out to our customer support team: