Rush Fitness Tools
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+1 404-271-3387

M-F 7AM-7PM CST

Rush Fitness Tools FAQ

General Questions
Orders & Processing
Shipping & Delivery
Damaged or Missing Items
Equipment Warranties

General Questions

Yes, you may phone during our normal business hours and if we are not on the phone with another customer or helping to process orders we will answer your call. If we do not answer please leave a message and we will return your call that day. Or you may always email us 7 days a week and we will reply during normal business hours.

If you buy from an online retailer that has a physical presence in Georgia, they are required to charge you the combined state and local sales tax for your specific address.

Orders & Processing

Most orders are processed the same day and shipped within 2-5 business days. In some cases due to holidays, weekends or a backordered item, your order may take a bit longer to ship. However we will notify you immediately if there is any substantial delay.

You will receive an e-mail confirming receipt of your order. We will also provide tracking information once the order has shipped.

Yes, via email or phone. We also update your shipping status on a daily basis to reflect the most current information we have regarding your order. You can view this by following the link you received in your order confirmation email.

Orders are marked “On Hold” for several reasons. For example an item may be backordered, or there may be a discrepancy in the order or the credit card billing address etc. Whenever this occurs we place the order on hold until we can contact you via email or phone to clear up any confusion.

Shipping & Delivery

At Rush Fitness Tools we offer Free Shipping on most of our items shipped within the contiguous U.S. A. Only. 

Should you have any questions at all regarding your order, shipping charges or the delivery process, please feel free to contact us via email

Sales tax will be added to all orders shipped within the state of GA., and where the law is applicable.

Most smaller orders are shipped via UPS, USPS, FedEx. Larger orders such as home gyms, treadmills and weight sets will be shipped via trucking companies.

Not necessarily. Items shipped UPS, FedEx and USPS will usually be left at your door unless you request otherwise. Large items such as treadmills, home gyms, weights etc. shipped via trucking companies, will require someone to be present to verify there is no damage BEFORE signing, receive and assist with unloading the equipment. The freight carrier will generally call you ahead of time to make an appointment for delivery

Orders that contain multiple items may be shipped from different locations. Therefore you may receive the order in separate shipments.

Damaged or Missing Items

PRIOR to signing for and accepting any deliveries please examine the cartons for any sign of visible damage. Also be sure that you receive the number of cartons you’re signing for. Please be sure to have the driver note any damage or shortages on the delivery receipt before you sign for the items. Upon opening the boxes, if there are any missing or damaged pieces, please contact us at 1-404-271-3387 or email us. We’ll have the parts replaced asap or if necessary, we’ll have a new shipment sent out. Should you have any questions or concerns regarding your delivery before, during or after receipt of your order, please contact us via phone or email.

What are the Warranties?

There are different warranties for different manufacturers and for commercial versus residential exercise equipment.
Line
Frame & Welds
Parts
Electronics
Wear Items
Labor
Full Commercial
Lifetime
3 Years
—
1 Year
—
Commercial
Lifetime
3 Years
—
1 Year
—
Lifetime (Home)
Lifetime
Lifetime
—
Lifetime
—
Endurance Commercial
15 Years
3 Years
2 Years
6 Months
1 Year
Endurance 5-Year In-Home
Lifetime
5 Years
2 Years
6 Months
1 Year
Powerline
10 Years
1 Years
—
—
—
Best Fitness Premier
5 Years
1 Year
1 Year
3 Months
90 Days
Best Fitness Standard
3 Years
1 Year
3 Months
—
—

Additional warranty information available via email.

STS Line

  • 5 Years: Frame, Bearings/Bushings

  • 1 Year: Cables, All other parts

  • 90 Days: Upholstery

Platforms & Plyometric Boxes

  • 1 Year: Frame (defects only)

  • 90 Days: Urethane/rubber finish (no custom logo coverage)

Iron & Steel

  • 1 Year: Bars, Plates, Dumbbells, Kettlebells (structural only)

  • 90 Days: Accessory machine handles
    (Note: coatings, paint, and misuse not covered)

Medicine & Slam Balls

  • 1 Year warranty against failure

  • Not covered for negligent use (e.g., slamming on abrasive surfaces)

AbCoaster® Series

AbsBench™ Series

Core Training

Vertical Crunch™ Line

Functional Training Equipment

Lower Body & Glute Equipment